Refund policy

Due to the nature of our products, all purchases are final. We cannot accept refunds, exchanges, or returns.

If your order is lost, arrives damaged, or has an error, please contact us within 30 days of your order date so we can assist you. If more than 30v days have passed since your order was placed, we are unable to offer a refund or replacement.

Once your order has been processed, we are unable to make changes. This includes combining orders, adjustments to your order or shipping details. 

We take your purchase seriously and appreciate your understanding that each one of our products is precious and has been individually created by hand and packed with care. We highly encourage you to ask our The Nausicaa support team questions about the products before you purchase to ensure the best fit.

Refunds are restricted. Our Team will always be happy to help find a specialized solution for your circumstance. Every products is made in small batches daily for maximum quality and freshness, so we are restricted from accepting returned products for refunds. Only one discount can be applied per order. Discounts cannot be combined or stacked.

Please perform a patch test before using any of our products. If you have purchased multiple products, we recommend introducing each one gradually and one at a time into your skincare routine. If you experience any reactions, please discontinue use for at least a week before performing another patch test and trying to use the product again.

Our products are made without preservatives, additives, and chemical ingredients,. To maintain product integrity, avoid adding water and store it in a cool, dry place.

If you received incorrect items in your order, please contact us immediately. Please include in your message your order number, a picture of the packing slip you received, and the items you received. If more than 7 days have passed since your order was delivered, and this information was not provided, we are unable to offer a refund or replacement.

We provide a full ingredient list for every product. Please be sure to read it for any possible allergens before ordering.